In an exclusive interview with Kamal Gill, Exec Editor, Today’s Traveller, Virender Razdan, General Manager, The Leela Bhartiya City, Bengaluru, believes it’s a time of tremendous opportunity for the hospitality industry
TT Bureau: Given its location in an integrated smart city and proximity to the airport, how do you leverage these aspects to differentiate your hotel from competitors in Bengaluru’s bustling hospitality market?
Virender Razdan: The hospitality landscape in India, especially Bengaluru, is undergoing an exciting metamorphosis. We’re witnessing a surge in domestic travel, a renewed focus on personalized experiences, and a growing emphasis on sustainable practices. At The Leela Bhartiya City Bengaluru, we’re embracing these trends by offering curated experiences that reflect our rich heritage alongside world-class amenities.
Being nestled within Bhartiya City, a leading smart city initiative, offers us a distinct advantage. Our guests enjoy seamless access to high-tech infrastructure, from smart mobility solutions to integrated business hubs, all within a stone’s throw. This translates to an efficient and productive environment for business travellers.
Additionally, our proximity to the airport allows for swift arrivals and departures, making us the ideal choice for those on tight schedules. Further, Our in-house epicurean journey is unparalleled. Falak, under the visionary leadership of celebrity Chef Farman Ali, takes guests on a tour of exquisite Indian flavours. Alongside this, Quattro, our fine-dining Italian haven helmed by the masterful Chef Roberto Apa, offers a taste of Italy’s culinary heritage.
In short, our location offers the perfect blend of connectivity, convenience, world-class experiences, and a superlative hospitality experience – a combination that’s hard to match. I believe it’s a time of tremendous opportunity, and we’re committed to playing a leading role in shaping the future of Indian hospitality.
TT Bureau: What key business strategies are you employing at The Leela Bhartiya City Hotel to capitalize on Bengaluru’s position as a tech hub and a growing tourist destination?
Virender Razdan: Experiential Itineraries: We collaborate with local experts to curate personalized itineraries that showcase Bangalore’s beyond-business offerings, like cultural tours, historical sites, or world-class authentic culinary experiences via our in-house restaurant lineup and international pop-ups.
Partnerships with Local Businesses: We forge partnerships with local artisans, restaurants, and adventure companies to offer exclusive access and unique experiences for our guests.
Emphasis on Local Flavours: Our award-winning restaurants showcase the culinary diversity of India, alongside international fare, allowing guests to discover the region’s rich tapestry of flavours.
Focus on Solo Women Travellers: We recently launched a month-long Single Lady Traveler Program to encourage and empower women to travel solo. Under the program, Solo women enjoy secure rooms, dedicated female associates, and 24/7 support for a safe, private stay.
TT Bureau: With a popular range of dining offerings, how do you plan to innovate further to meet the evolving tastes of your guests?
Virender Razdan: Our in-house dining offerings cater to a range of preferences with diverse culinary experiences. Falak offers a fine-dining exploration of Indian flavours, while Quattro takes guests on a global adventure with its international menu.
The Lotus Oriental promises a vibrant Asian journey, and The Library Bar provides a sophisticated haven for classic cocktails.
Additionally, we are highly focused on curating culinary experiences through consistent innovation with the changing times, a few strategies employed are:
- Seasonal Twists on Classics: Our menus at Falak and Quattro constantly evolve, showcasing seasonal ingredients and reinterpreting classic dishes with a modern touch. This keeps our offerings fresh and exciting for returning guests.
- Themed Dining Events: We’ll host themed dinners and culinary experiences, partnering with acclaimed guest chefs or focusing on specific regional cuisines. This allows guests to explore new taste profiles and have a truly unique dining adventure.
- Bringing the World to Bangalore: We’ll continue our successful series of pop-up restaurants, featuring world-class chefs and concepts like our recent collaborations with Megu and August Jakarta. This allows guests to experience the best of global cuisine without leaving the city.
- The Evolving Library Bar: While the Library Bar will remain a haven for classic cocktails and spirits, we’ll introduce innovative mixology nights with guest bartenders, showcasing new flavour combinations and trending beverages.
TT Bureau: How is The Leela Bhartiya City Hotel integrating digital and technological advancements to personalize guest stays and streamline operations?
Virender Razdan: The Leela Bhartiya City Hotel is strategically leveraging digital and technological advancements to personalize guest stays and streamline operations on two fronts:
Pre-Arrival Preferences: We utilize a digital platform that allows guests to personalize their stay beforehand. This includes everything from room temperature preferences and pillow selection to booking spa appointments or arranging in-room dining.
Data-Driven Insights: We analyze guest data (with their consent) to understand their preferences and tailor future experiences. This could involve recommending specific restaurants based on their dietary needs or offering loyalty program benefits based on their travel habits.
On Optimizing Hotel Operations we focus on:
- Automated Processes: We’ve implemented automated systems for tasks like check-in/check-out, housekeeping scheduling, and inventory management, freeing up staff to focus on guest interaction.
- Real-Time Analytics: We leverage real-time data to monitor resource usage, energy consumption, and guest feedback. This allows for better decision-making and continuous improvement in operational efficiency.
- Digital Staff Tools: We equip our staff with tablets or mobile devices to access guest information, manage housekeeping requests, and communicate efficiently, ensuring a smooth and responsive service experience.
By seamlessly integrating technology into the guest journey and hotel operations, The Leela Bhartiya City Hotel strives to personalize guest experiences, optimize resource allocation, and ultimately, create a more convenient and enjoyable stay for all.
Read more: Today’s Traveller Interviews
