The prestigious Today’s Traveller Awards 2024, hosted by India’s leading travel, hospitality, and tourism magazine, marked the 27th anniversary of Today’s Traveller with a spectacular celebration at the iconic Taj Palace, New Delhi.
The Today’s Traveller Awards 2024, honoured trailblazing leaders who have shaped the industry with their vision and innovation at a marquee event that stands as a pinnacle of recognition within the corporate, hospitality, travel, and tourism sectors.
The day was further elevated with thought-provoking leadership discussions at The Today’s Traveller Summit, followed by the grand unveiling of the Collector’s Edition of Today’s Traveller Magazine, aptly titled “Strategists of Success.” It was a night to remember, celebrating the very best in the world of travel and hospitality.
Kamal Gill’s Vision for Collaboration and Future-Shaping at Today’s Traveller Summit
In her welcome speech, Kamal Gill, Executive Editor and Managing Director Today’s Traveller and Gill India Group said, ” The Today’s Traveller Summit is more than just a meeting of minds; it’s a unique opportunity to foster meaningful collaborations and spark discussions that will shape the future of our industries. This gathering aims to foster meaningful collaborations and discussions.”
She went on to say, “A primary goal of the Summit is to facilitate networking with global industry pioneers. Structured panel discussions and social networking events are crafted to help forge valuable relationships that could lead to new ventures, partnerships, and collaborations. Moreover, the summit encourages open dialogue and the formation of partnerships that break conventional boundaries. As leaders in hospitality and tourism align their visions and resources, they set the stage for groundbreaking initiatives.”
She concluded with, “Today’s Traveller Summit looks to explore new partnerships and leverage collective influence, steering the industry towards a trajectory of shared success with fellow industry leaders. I’m confident that the insights shared today will not only contribute to the future of our industries but also inspire us all to think bigger and bolder.”
Curtain-raiser Video by Goa Tourism
The Leadership Discussions began with a Curtain-raiser Video by Goa Tourism. This compelling video presentation highlighted Goa’s diverse tourism offerings, emphasizing the state’s commitment to restoring and renewing its natural resources while preserving and enriching its cultural and social heritage.
The captivating video on Goa effortlessly brought to life the state’s vibrant cultural attractions, showcasing everything from its rich heritage sites to its bustling local markets. The video also highlighted Goa’s forward-thinking regenerative tourism initiatives, which are paving the way for sustainable travel experiences that respect and preserve the region’s natural beauty.
Adding to the allure, viewers were taken on a visual journey through Goa’s dynamic festivals, where tradition meets celebration, creating unforgettable moments. The video also spotlighted the exhilarating water sports that make Goa a haven for adventure seekers, from parasailing over azure waters to diving into the depths of its aquatic wonders. This visual narrative was a perfect blend of culture, sustainability, and thrill, offering a comprehensive glimpse into what makes Goa a must-visit destination.
The Intuitive Edge: Trusting Your Gut in Modern Business
Arjun Gill, Director of OptiMICE Events and Founder of Sidwel Healthcare delivered an insightful address on the role of intuition in today’s business world. He explored the often-debated topic of whether gut instincts hold value in decision-making, both professionally and personally.
“Many argue that intuition has no place in business, favouring logic and data instead,” Gill remarked. He delved into the dictionary definition of intuition as an “instantaneous reaction to a fact or truth, devoid of reasoning.” This led him to question whether intuition is truly without reason or if there is more beneath the surface.
Gill referenced a podcast by Dr. Ivan Meisner, Founder and Chief Visionary Officer of BNI, where Meisner described intuition as a “holistic summary” of past experiences and rapid decision-making. He emphasized that intuition is not just a gut reaction but a culmination of learned knowledge applied swiftly to solve challenges.
He shared a personal experience from a 2016 training with Commander Anupam Kaushal, a management trainer and leadership coach. “Kaushal advised hiring for attitude and training for skills,” Gill noted, highlighting how this concept resonated with him and shaped his approach to recruitment. Over the years, Gill has honed his gut instincts, believing that intuition needs to be continually sharpened to remain effective.
Gill concluded with a powerful quote that resonated deeply with him: “That thing you call intuition, it is your soul, and you should trust it.” This message, he suggested, is one to carry forward, underscoring the importance of trusting one’s instincts in both business and life.
Today’s Traveller Summit – Leadership Discussions
The Today’s Traveller Summit, a landmark occasion in the travel and tourism calendar, drawing the industry’s most influential figures—from top executives and government officials to renowned travel influencers and celebrities – opened with the Leadership Discussions.
The Today’s Traveller Summit serves as a platform to discuss the future of travel and tourism, with a sharp focus on innovation, sustainability, and the evolving dynamics of the global travel economy. Attendees had the unique opportunity to participate in insightful panel discussions, listen to keynote speeches from industry leaders, and engage in networking sessions that fostered collaboration and partnership.
Trailblazers at the Table: Young Turks Envision the Future
The Summit featured a series of impactful panel discussions and addresses by industry leaders beginning with a compelling session titled “Trailblazers at the Table: Young Turks Envision the Future,” where some of the brightest minds in the hospitality industry came together to share their visions for the future.
The panel featured industry leaders such as Atul Jain, Chief Operating Officer, Best Western Hotels & Resorts; Hoshang Garivala, Country General Manager, The Ascott Limited; and Anupam Dutta, Chief Acquisition Officer, Sterling Holiday Resorts Limited. Moderated by the astute Rattan Keswani, Consultant and Author and Erstwhile Dep Managing Director, Lemon Tree Hotels Ltd and President Trident Hotels. The discussion was both engaging and forward-thinking, offering insights into the strategies that will drive the industry forward.
Rattan Keswani, moderating the panel led a thought-provoking discussion on the future of the hospitality industry. He underscored the importance of innovation and elevating guest experiences as central to the industry’s evolution. Keswani highlighted the transformative impact of AI, noting how it is revolutionizing operations, personalizing guest interactions, and boosting overall efficiency.
Additionally, Keswani questioned the concept of identity transaction, exploring with panellists how hospitality brands can maintain authenticity while adapting to the rapidly evolving expectations of modern consumers.
During the discussion, Anupam Dutta emphasized the importance of bringing in new perspectives, stating, “As we move forward, we’re bringing in fresh talent from outside the industry, especially those with an anthropological mindset who have a deeper understanding of consumer behaviour.”
He also shared key insights from their market research, revealing that “40% of Gen Z is interested in adventure tourism, 30% embraces the ‘You Only Live Once’ (YOLO) mindset as part of their hospitality preferences, and only 10% are content with a more relaxed approach. Given these insights, the employees within our organization must reflect the evolving desires of our future consumers.”
Hoshang Garivala underscored the need for a hybrid model in response to market demands in regions like India and other parts of Asia. He explained, “In markets like India and other parts of Asia, we’ve realized the need for a hybrid model. Our research revealed that, much like how hotels are incorporating serviced apartments to meet demand, we need to adapt to these changing preferences.”
He added, “In such a dynamic market and industry, it’s essential to keep an eye on the future. Young professionals bring fresh ideas and a desire for quick action, which is why we’re heavily focusing on AI and innovations like apps that drive change.”
Atul Jain reiterated, “We’re embracing a blend of traditional marketing strategies and modern Gen Z tactics, like social media and AI, to enhance our hotels’ reach and services. One of our key initiatives is sustainability, which we’ve prioritized by installing E-charging stations at our properties. We’ve also ensured these stations are tagged on Google, making it easier for customers to locate the nearest charging point while enjoying food and beverages at BW hotels.” This forward-thinking approach reflects the organization’s commitment to staying relevant and competitive in an ever-evolving market.
Video presentations by Madhya Pradesh Tourism
This was followed by two striking video presentations by Madhya Pradesh Tourism that captivated the audience. This powerful showcase spotlighted the state’s diverse tourism offerings, underscoring Madhya Pradesh’s dedication to preserving and enhancing its rich cultural and social heritage. These presentations highlighted Madhya Pradesh’s vibrant fairs and festivals, underlining its role as a cultural tourism hub.
The audience enthusiastically received the presentations, which brilliantly showcased Madhya Pradesh’s unique heritage sites and underscored the state’s unwavering dedication to preserving and celebrating its rich cultural history. These presentations highlighted Madhya Pradesh’s vibrant fairs and festivals, underlining its role as a cultural tourism hub.
Apart from its vibrant cultural attractions, Madhya Pradesh boasts UNESCO World Heritage sites, including the Khajuraho Group of Monuments, Sanchi Stupa, and the Rock Shelters of Bhimbetka. With 10 breathtaking national parks, 25 remarkable wildlife sanctuaries, and 6 extraordinary tiger reserves, it stands as a haven for nature enthusiasts. The video showcased the state’s conservation efforts, earning and maintaining the ‘Tiger State of India’ tag with pride.
Future-ready Hospitality: Workforce Challenges and Gen Alpha
It was followed by an impactful talk by Dimitris Manikis, President, EMEA Wyndham Hotels & Resorts. He delivered a thought-provoking address on “Future-ready Hospitality: Workforce Challenges and Gen Alpha” focussing on the workforce challenges posed by the arrival of Gen Alpha.
In his address, Dimitris Manikis drew from his personal life experiences to reflect on the shifting social values over time, particularly concerning the emerging Generation Alpha (Gen Alpha). He explained how the Gen Alpha cohort, shaped by the pervasive use of technology, is increasingly being referred to as the “Glass Generation”. This term reflected their constant interaction with digital screens and gadgets, which has significantly influenced their worldview and behaviour.
He further highlighted the importance of compromise in both daily life and professional settings, contrasting this with the tendencies of Gen Alpha. Said Manikis, “This generation is characterized by a strong aversion to compromise, with a distinct emphasis on their own time and priorities.”
In addition to these observations, Manikis also touched on the rising trend of solo travel among Gen Alpha, noting how this preference reflects their desire for independence and self-discovery. This trend, he suggested, is reshaping the hospitality industry, as businesses must adapt to meet the unique needs and expectations of this new generation of travellers.
Through his address, Manikis provided a comprehensive overview of the challenges and opportunities that lie ahead for the hospitality industry as it prepares to engage with Gen Alpha, a generation that is poised to redefine the landscape of work and travel.
Building Brand Loyalty: Driving Growth in a Competitive Market
Setting the stage for a lively discussion was a compelling panel on “Building Brand Loyalty: Driving Growth in a Competitive Market“. The panel, which included Dimitris Manikis, President, EMEA Wyndham Hotels & Resorts and Parveen Chander Kumar, Executive Vice President – Sales & Marketing, Indian Hotel Company Limited was moderated by the veteran entrepreneur Sudhir Gupta, Chief Executive, TLC Relationship Management.
This session brought together these key leaders from the hospitality sector to delve into effective ways of cultivating and sustaining consumer loyalty in a highly competitive market and explored the evolving expectations of modern consumers and the strategies needed to meet them.
Sudhir Gupta, put forward questions on the need to create loyalty point systems that offer genuine value, thereby strengthening emotional connections with customers. He asked how the importance of utilizing data and AI technology enhances brand loyalty, highlighting how these tools can provide deeper insights into customer behaviours and preferences.
While recognizing the role of technology, the panellists agreed that maintaining personal connections remains crucial, positioning technology as a complement to, rather than a replacement for, the human element in building lasting brand loyalty.
Dimitris Manikis pointed out, “The secret to a successful programme is burn and earn, the famous way of where you earn and where you burn – for example, if you earn with a hotel group the question that follows is where do you burn the points? You burn them on airlines, car rentals, or shopping. That is the most critical point on your point calendar. I can earn points but where can I burn them? This is the crux of loyalty programmes.”
Parveen Chander Kumar, shared, “In our case, there is a very interesting factor – our loyalty programme is connected to the TATA loyalty programme which means that you could use your points on everything from BigBasket to luxury stores of TATA Cliq to CROMA stores and now, even Air India. We thus have a very unique loyalty programme. What it did for us is that when we started we had 2 million people connected to us and we tripled that number within three years ie 6 million people who are purely our dedicated users.”
Delhi: A Living Chronicle of Heritage
This was followed by a brilliantly produced short Video Presentation by Delhi Tourism which was wonderfully evocative of the city’s legendary charm. The video presentation not only celebrated Delhi’s heritage but also reaffirmed its role as a leading destination for cultural tourism in India.
Delhi, a city steeped in history and vibrant culture, seamlessly blends the ancient with the modern. With roots tracing back to the epic Mahabharata, when it was known as Indraprastha, the city has witnessed the rise and fall of many empires. Over the centuries, eight more cities emerged alongside Indraprastha: Lal Kot, Siri, Dinpanah, Quila Rai Pithora, Ferozabad, Jahanpanah, Tughlakabad, and Shahjahanabad.
Old Delhi, once the bustling heart of the Mughal Empire, still pulses with life in its narrow lanes, historic havelis, and bustling bazaars. The city proudly houses three UNESCO World Heritage sites—Qutub Minar, Red Fort, and Humayun’s Tomb—each a testament to the architectural brilliance of past emperors.
In contrast, Central Delhi reflects the city’s colonial legacy with its grand avenues, stately buildings, and landmarks like Rashtrapati Bhavan, Parliament House, and India Gate.
Fireside Chat: Envisioning 2047: Goals and Aspirations for India Tourism & Hospitality
In a brilliant fireside chat, industry veterans K B Kachru, Chairman, Radisson Hotel Group, and Rahul Pandit, President & Executive Director – Hospitality, Valor Estate, delved into the long-term goals and aspirations for India’s tourism and hospitality sectors. Their discussion offered a forward-looking perspective on what the industry might look like in 2047, highlighting the challenges and opportunities ahead.
In his introduction to the fireside chat, Pandit fondly referred to KB Kachru as the “Chancellor of the hospitality industry.” Pandit encapsulated KB Kachru’s extensive experience and skilful navigation of the industry’s complexities with the philosophy of “Respect sensitivities but align to the market and use a collaborative approach.”
Kachru shared a memorable encounter with the then Prime Minister of India, Hon’ble Indira Gandhi, saying, “It was a state dinner for 120 Presidents and Prime Ministers, and we were summoned to the Prime Minister’s residence to discuss the menu. As it was the Christmas and New Year season, I suggested Roast Turkey, which she agreed was a great idea. But then she unexpectedly proposed adding Hyderabadi Biryani to the menu as well.”
He added, “I was taken aback, knowing the distinct flavours of both dishes could clash. I suggested choosing one or the other, but she reacted sharply, remarking, ‘This is the youth of India; they are not ready for change.’ We ended up serving both dishes and despite my initial reservations, they were well received. However, we did place the dishes separately on the plate to preserve their flavours.”
This engaging session emphasised the need for adaptability to ensure continual growth and development. Both industry leaders stressed the importance of maintaining a positive attitude, gratitude, and humility as key attributes for achieving success in the hospitality sector.
Pandit highlighted the significant role of tourism in India’s economy, noting, “Tourism contributes 6.23% to India’s GDP and 8.78% to employment. It punches above its weight, adding 40% more than any other industry. Yet, despite this, we haven’t progressed at the pace we should have. Why is that?”
In response, Kachru emphasized the need for action within the industry, stating, “We need to walk the talk. The industry has been discussing for a long time what it takes to achieve significant milestones, like contributing 1 trillion dollars by 2047.” He pointed out the critical role of investor motivation, noting that most current investments come from High Net Worth Individuals (HNIs) with minimal social investment.
Kachru questioned, ” What is the incentive for investors to engage in capital-intensive ventures like hotels without a clear, long-term strategy?” He urged for a comprehensive vision, asking, “Why would people invest in our business unless there is motivation and we take an umbrella view of where we want to be in the next 20 years?”
Kachru also pointed out the ongoing struggle to obtain industry status for tourism, saying, “Seventeen states have already granted industry status, but execution remains ad-hoc. If we aim to create 50 million new jobs, we need to establish a platform that attracts investment in India, leading to an increase in hotel rooms and employment. Resolving 50% of India’s unemployment problems could be within reach if the government fine-tunes its tourism policies. We’re not asking for subsidies, just for the policies to be set right.”
He further added, “From the industry’s side, we need to address work-life balance and compensation. The youth of India won’t be drawn to the current working conditions unless these issues are addressed.”
Pandit proposed a transformative approach, suggesting that tourism should be integrated into school and college curriculums. “By doing this, we will achieve several key objectives,” he explained, emphasizing the importance of teaching respect for institutions, pride in our heritage, and appreciation for national monuments.
Pandit argued that incorporating tourism into education would not only foster a sense of national pride but also create a new business segment focused on educational travel, reinforcing initiatives like “Swachh Bharat, Surakshit Bharat” at the grassroots level.
Pandit also highlighted the potential for job creation, envisioning the development of a national cadre of tourism educators. Drawing a parallel to India’s IT revolution in the ’90s, he stated, “IT today contributes double what tourism does. I think it’s time for a Tourism Revolution.” By embedding tourism in the curriculum, Pandit believes India can cultivate a new generation of tourism entrepreneurs and expand the industry significantly.
Radisson Hotel Group Unveils the Radisson India Charitable Foundation
Radisson Hotel Group made an impressive presentation with “Radisson Cares.” “I am honoured and privileged to unveil the Radisson India Charitable Foundation, ” announced Vikram Berry, Director of Marketing and Communication, South Asia, Radisson Hotel Group.
Driven by a deep commitment to Responsible Business, the Radisson Hotel Group operates under three core pillars: Think People, Think Community, Think Planet. A true reflection of these values is the Radisson India Charitable Foundation, which was established during the difficult times of COVID-19 in 2021 under the leadership of Chairman K.B. Kachru. The foundation emerged as a vital source of support within the RHG ecosystem, assisting colleagues and their families during one of the most challenging periods in recent history.
He invited Yogendra Agnihotri, Area Senior Director, People and Culture, South Asia, Radisson Hotel Group to elaborate further on the philosophy of Radisson Cares. Agnihotri explained that in its early stages, the foundation concentrated on offering educational and healthcare assistance to the children of colleagues who had passed away. Today, the foundation has expanded its mission to serve the broader public, with a special focus on “Education for Youth.”
Every year, the entire Radisson community comes together to support various initiatives that strengthen the foundation’s resources.
“A recent highlight was the RHG South Asia Walkathon,” said Agnihotri where team members from across the country, from Srinagar to Kochi and Kandla to Imphal, united in a show of solidarity. The event was a tremendous success, raising approximately 12 lakh rupees in just one weekend, showcasing the collective power and commitment of our teams to the foundation’s mission,” shared Agnihotri.
Sobha Limited showcases world-class quality products and workmanship in landmark developments
A video presentation by Sobha Limited, one of the finest real estate development companies in India, showcased world-class quality products and workmanship in landmark developments across the country.
Seizing Opportunities: The Next Wave of Investments in Hospitality and Tourism
Another standout session, “Seizing Opportunities: The Next Wave of Investments in Hospitality and Tourism,” featured insights from visionaries like Snehdeep Aggarwal, Founder and Chairman, Bhartiya Group, and Sanjay Saraf, Chairman, Saraf Group. Moderated by the charismatic Rajiv Kaul, Founder, Kaul Advisory, the panel explored the new wave of investment opportunities within the industry, emphasizing the critical role that strategic investment will play in shaping the future.
Their discussion centred on the remarkable growth in the number of hotel keys across India over the past three years, highlighting how resorts have outperformed city hotels in recent times. The leaders provided an insightful analysis of the factors contributing to this trend and discussed the growing appeal of resort destinations.
Rajiv Kaul observed, “Currently, we have around 200,000 keys, with about 50,000 of those added in the past three years. The sector is gaining traction, as evidenced by the rising transaction values. For instance, the transaction value was approximately 3,000 crores, and this year, we’re anticipating a 30% increase in that volume.”
Reflecting on the industry’s evolution, Kaul noted, “Thirty to forty years ago, hotels were predominantly built by hotel companies. Then, real estate developers entered the scene, seeking to diversify their portfolios with hotels as part of a broader ecosystem, alongside retail and commercial properties. Over the past decade, we’ve experienced a period where hotel values were eroding. Now, we’re witnessing a return to an era where we’re not only creating value but also generating significant returns.”
Snehdeep Aggarwal stated, “As the economy improves, our desire to spend quality time with ourselves grows. We seek to experience life beyond the basics of ‘Roti, Kapda, and Makaan.’ To me, a resort is a place where we can immerse ourselves in the beauty of life, away from the routines of everyday living.”
Reflecting on tourism, Aggarwal pointed out, “Last year, we welcomed around 10 million tourists, many of whom were business travellers staying in cities. However, very few of them visited our resorts in significant numbers. The potential here is immense, with plenty of low-hanging fruit to be harvested. A resort, in essence, is about experiencing life and taking the time to truly unwind.”
He added, “I can point to numerous examples of extraordinary resorts around the world. Unfortunately, we haven’t created new resort destinations since the British left; no new Shimlas or Mussoories. While we have religious centres, there’s a real opportunity to develop resorts that offer unique experiences.”
Continuing the discourse, Sanjay Saraf remarked, “We’re planning to introduce a branded luxury resort combined with branded villas for sale, which is relatively uncommon in India. This concept is poised to be a game changer in the hospitality industry. It will be similar to a branded residence model integrated with hotels.”
Saraf continued, “Post-COVID, people in India are seeking larger, more spacious accommodations, with a growing demand for what I call ‘silent luxury.’ The idea of understated, refined luxury has started to resonate with the Indian market. As people travel more, the Indian market continues to mature, as it experiences a shift in lifestyle that it hasn’t seen before.”
The conversation also delved into future investment opportunities within the hospitality industry, emphasizing the sector’s untapped potential and the need for strategic investments to capitalize on this momentum.
SoulTree – The Essence of Grounded Luxury
A short Video presentation on Health & Personal Care by SoulTree, An Indian brand for herbal, organic & ayurvedic products was well received by the audience.
Founded in 2013, SoulTree is the world’s first contemporary Ayurvedic brand to be certified organic by BDIH, Germany. By combining 6,000 years of Ayurvedic wisdom with pure, organic ingredients, SoulTree crafts personal care products that are not only Ayurvedic but also organic and ethical.
Their deep commitment to nature is embodied in the Soul Sanctums, immersive Ayurvedic spaces located in Delhi NCR, Bengaluru, and Trivandrum. With a strong online presence and a growing international footprint, SoulTree offers a true luxury experience rooted in the principles of nature and Ayurveda.
Leadership Makeover: The Rise of Development Leaders in Hospitality Companies
Capping off the day was the electrifying panel, “Leadership Makeover: The Rise of Development Leaders in Hospitality Companies,” where distinguished industry leaders such as Anil Chadha, Divisional Chief Executive, ITC Hotels; Mohit Nirula, Chief Operating Officer, The Oberoi Hotels; Sudeep Jain, Managing Director, IHG; Nikhil Sharma, Managing Director and Area Senior Vice President (ASVP), South Asia, Radisson Hotel Group and Zubin Saxena, Senior Vice President & Regional Head, South Asia, Hilton shared their insights on the evolving role of leadership in hospitality.
The stand-out session, moderated by the seasoned specialist Mandeep S. Lamba, President, South Asia, HVS, provided a nuanced discussion on how development leaders are reshaping the industry, setting new standards for growth and innovation.
Mandeep Lamba initiated the panel discussion with a thought-provoking question: “It’s a rare opportunity to have five CEOs leading India’s hospitality industry together. I want to know, what’s keeping you busy, and what do you see happening in the next five years?”
Mohit Nirula responded, “Our focus right now? We must continue growing our portfolio while maintaining the same ethos, culture, and dedication to detail—hallmarks of the bespoke luxury we represent. That’s the challenge that keeps us fully engaged right now.”
Nikhil Sharma added, “This year, we’ve already signed more than 20 hotels, with 20 more new openings already completed and 13 more set to launch by December. That’s what’s keeping us busy, along with the task of developing talent as we expand.”
Anil Chadha emphasized, “Our time is now, and if we don’t keep up the pace, the opportunity will slip away. We’ve all been waiting for this. The single point agenda is growth—the growth of your brand and the growth of your people, both of which are deeply intertwined. Over the last two years, we’ve had a good run, opening 32 hotels, and the pipeline remains robust with the launch of two new brands.”
Chadha added, ” We’ve also been heavily focused on our restaurant operations. I’m particularly proud of the growth opportunities we’ve provided to our managers and employees. Overall, India is in a strong position, and this isn’t the time to walk; it’s the time to run and lead the company accordingly.”
Jain echoed the sentiment, stating, “What’s keeping us busy boils down to three main activities: opening new hotels, signing new hotels, and recruiting new talent. The third task, recruitment, is taking the most time.”
Saxena outlined his company’s clear objectives: “Our mission is to have 75 hotels either operating or in the pipeline by 2027. In the next two years, we have 20 hotels set to open, and we’re on the verge of signing our 50th hotel within a couple of weeks. The short-term goal is to reach 75 hotels, and we’re on track to achieve that. Equally important is maintaining India’s best workplace culture throughout this growth, as rapid expansion can often come at the expense of other critical aspects that cannot be overlooked.”
Lamba brought the discussions to the changing demographics in the hospitality industry, noting that the younger generation is more educated, socially aware, and has higher expectations than before. Chadha agreed as he highlighted the shift toward significant investment in employee satisfaction, contrasting it with the past when jobs were taken for granted. He emphasized that the new generation’s impatience for rapid career growth has pushed hotels to create more advancement opportunities.
Jain added that employees now prioritize work-life balance, and outdated policies, such as banning personal cell phones or tattoos, need to be reconsidered. Saxena underscored the need to identify problems before implementing solutions, suggesting that the best general managers might come from outside the industry. He also advocated for part-time options to attract and retain talent in a sector with diverse career paths.
Celebrating 27 Years of Excellence: A Night of Triumph at Today’s Traveller Awards
Following the Summit, the evening continued with the much-anticipated Today’s Traveller Awards celebrating the magazine’s 27 years of excellence and significant contributions to the travel and tourism industry. The highlight of the evening was the arrival of the Chief Guest, Hon’ble Justice Shri Kurian Joseph, Former Judge of the Supreme Court of India and Chief Justice of Himachal Pradesh High Court & Judge of Kerala High Court.
Welcoming the Chief Guest and other senior dignitaries, Kamal Gill said, ” A very warm welcome to each of you to this momentous occasion—the Annual Today’s Traveller Awards, and the celebration of 27 incredible years of Today’s Traveller. It is wonderful to see a galaxy of hospitality and tourism leadership assembled here today; your presence is a testament to the strength and unity of our industry.”
She said, “Before we begin, I would like to extend a special word of welcome to our Hon’ble Chief Guest, Justice Shri Kurian Joseph, Former Judge of the Supreme Court of India, and Former Chief Justice of Himachal Pradesh High Court and Kerala High Court. We are deeply honoured by your presence here today.”
She went on to say, “As we reflect on our journey spanning nearly three decades, we are filled with immense pride and gratitude. What began as a humble vision to create India’s premier travel, tourism, and hospitality magazine has blossomed into a journey marked by excellence, innovation, and an unwavering commitment to our industry. Over the years, Today’s Traveller has become more than just a publication—it has become a beacon of inspiration, a platform for thought leadership, and a trusted partner in the industry’s growth and evolution. The Annual Today’s Traveller Awards, which we are about to present, are a testament to this legacy.”
She concluded with, “As we look ahead to the future, our vision for Today’s Traveller and the industry as a whole is clear: to continue pursuing excellence with passion and purpose. Together, let us forge new paths, innovate fearlessly, and elevate our standards to create an even brighter future for travel, tourism, and hospitality in India and beyond.”
Cultivate a passionate commitment to excellence in all endeavours
Hon’ble Justice Shri Kurian Joseph, Former Judge of the Supreme Court of India, Chief Justice of the Himachal Pradesh High Court, and Judge of the Kerala High Court, addressed the audience with inspiring reflections on the future of the tourism and hospitality industry. He emphasized the vital importance of striving for excellence, remarking, “Every citizen and entrepreneur has a fundamental duty not merely to complete tasks but to execute them in a manner that leaves no room for improvement.”
Justice Joseph shared a poignant anecdote from his early days as a judge. He recalled how a mentor once advised him, saying, “A well-written judgment should be one that, upon re-reading, could not have been written better.” He also reflected on his early career as a lawyer, recalling another mentor’s counsel: “Argue each case with such thoroughness and conviction that, regardless of the outcome, you can be assured it could not have been argued better.”
He continued, noting that while it is often tempting to leave things to fate, “It is crucial to first ensure that you have put forth your utmost effort before doing so.” This guiding principle, he shared, has been a cornerstone of his life and work. Justice Joseph encouraged the audience to adopt this mindset, especially in the fields of hospitality and entrepreneurship.
He urged everyone present to cultivate a passionate commitment to excellence in all their endeavours, concluding with, “It’s not just about excellence, commitment, or passion individually but rather a combination of all three that drives true success.”
Cover Launch of Today’s Traveller Collector’s Issue: Strategists of Success
The ceremonial lamp was lit, followed by the grand cover launch of the Today’s Traveller Collector’s Edition 2024 “Strategists of Success” by the Hon’ble Justice Shri Kurian Joseph, Former Judge of the Supreme Court of India and Chief Justice of Himachal Pradesh High Court & Judge of Kerala High Court; V K Duggal, Former Governor of Manipur & Mizoram: Subhash Goyal industry doyen and former President IATO, Kewal Gill, Chairman Gill India Group, Kamal Gill, Executive Editor and Managing Director Today’s Traveller and Gill India Group.
This year’s ceremony was particularly noteworthy, as it also marked the launch of the Collector’s Issue of Today’s Traveller Magazine, aptly titled ‘Strategists of Success’. This Collector’s Edition of Today’s Traveller explores how global corporate titans lead by example, particularly through their Corporate Social Responsibility (CSR) activities and welfare missions, which have become benchmarks of corporate excellence. The theme encapsulates the relentless pursuit of excellence, strategic adaptability, and redefinition of the success of brands and leaders.
Strategists of Success showcase passion as a powerful driving force that can inspire and influence those around us. In times of adversity, emerging leaders have risen to the occasion and made a significant impact on various industries. Their unwavering dedication to excellence sets them apart and forms the foundation of their achievements.
The Prestigious Annual Today’s Traveller Awards:
The highly anticipated presentation of the prestigious Annual Today’s Traveller Awards recognized this year’s outstanding achievers in travel, tourism, aviation, hospitality, and allied industries. These awards celebrate excellence and innovation, honouring individuals and organizations that have made remarkable contributions to their respective sectors.
The distinguished accolades were presented by the Chief Guest, Hon’ble Justice Shri Kurian Joseph, Former Judge of the Supreme Court of India and Chief Justice of Himachal Pradesh High Court & Judge of Kerala High Court, in a ceremony that underscored the importance of leadership, vision, and dedication in driving the industry forward. The winners were celebrated for their exemplary achievements, setting new benchmarks for the future of the industry.
Today’s Traveller Awards Winners 2024
Shri Rohan A. Khaunte: The Green Visionary Award for Pioneering Regenerative Tourism
Chander Baljee: Lifetime Achievement Award
Dimitris Manikis: Inspirational Leadership in Global Hospitality
Goa Tourism: Regenerative Tourism
Madhya Pradesh Tourism Board: Best State for Promotion of Festivals and Fairs
Delhi Tourism: Best Heritage Tourism Destination
ITC Hotels: Best Indian Luxury Hotel Chain
IHCL: Most Valuable Hotel Company
IHCL: Best Marketing Team
Wyndham Hotels & Resorts: Fastest Growing Hotel Chain
Hilton Hotels Management India Private Limited: Best Work Culture
ITC Ratnadipa, a Luxury Collection Hotel, Colombo: Luxury Icon of Sri Lanka
Best Western Hotels & Resorts: Best Emerging Hotel Brand in South Asia
Fortune Park Hotels Ltd: Best Upscale Hotel Chain
JW Marriott Mumbai Sahar: Best Luxury Business Hotel in Mumbai
Andaz Delhi, a Concept by Hyatt: Best Luxury Business Hotel in Delhi
JW Marriott New Delhi: Most Stylish Luxury Hotel in Delhi
Taj Lakefront, Bhopal: Best Luxury MICE Hotel in Bhopal
Jaipur Marriott Hotel: Best Business Hotel in Jaipur
Hyderabad International Convention Center (HICC), managed by Accor: Best Convention Centre in Hyderabad
Storii by ITC Hotels Devosam Resort & Spa, Kolkata: Best Boutique Spa Resort in Kolkata
JW Marriott Hotel Bengaluru: Best Luxury Business Hotel in Bengaluru
Radisson Collection Hotel & Spa, Riverfront Srinagar: Best Luxury Hotel in Srinagar
Sanjay Kaushik, Sr. Regional Director – Operations, South Asia, RHG; Nikhil Sharma, Managing Director & Area Sr. Vice President, South Asia, RHG; Justice Kurian Joseph Former Judge of the Supreme Court of India and Chief Justice of Himachal Pradesh High Court & Judge of Kerala High Court; V K Duggal, Former Governor of Manipur & Mizoram; K B Kachru, Chairman, RHG; Chef Rakesh Sethi, Corporate Executive Chef, RHG; Yogendra Agnihotri, Area Sr. Director – People & Culture, South Asia, RHG; Amit Singh, Area Director of Sales (North), Sales, South Asia, Radisson Hotel Group (RHG)
Park Hyatt Hyderabad Hotel and Residences: Best Luxury Lifestyle Hotel in Hyderabad
Mementos by ITC Hotels Jaipur: Best Leisure Hotel in Jaipur
Le Meridien New Delhi: Best Wedding Hotel in Delhi
Welcomhotel by ITC Hotels, Jim Corbett: Best Wildlife Resort in Jim Corbett
Novotel Jaipur Convention Centre & JECC, managed by Accor: Best MICE Hotel in Jaipur
Storii by ITC Hotels Amoha Retreat, Dharamshala: Best Hill Resort in Dharamshala
WOW Crest, Indore – IHCL SeleQtions: Best Business Hotel in Indore
The Claridges: Best Boutique Hotel in Delhi
WelcomHeritage: Best Heritage & Leisure Resort Chain
Bloom Hotels: Best Customer Satisfaction Hotel Chain
Sterling Holiday Resorts: Fastest Growing Resort Brand
BLS International: Best Visa Service Provider
TravelPlus: Best Emerging Business Travel & Meeting Management Company
Treat Hotels & Resorts: Best Emerging Wedding Hotel Chain
TreeHouse Hotels, Resorts, Villas & Apartments: Best Upcoming Hotel Chain
Lyfe Hotels & Resorts: Best New 5-Star Hotel in Bhubaneswar
ExpoInn Suites & Convention: Best Customer-Centric Hotel in Delhi NCR
Hilton Garden Inn New Delhi/Saket: Trendiest Business Hotel in Delhi
Holiday Inn Jaipur City Centre: Best Family-Friendly Hotel in Jaipur
Oakwood Residence Kapil Hyderabad: Best Branded Luxury Residences/Service Apartments in Hyderabad
Xenious Hotels & Resorts: Most Promising Comprehensive Hotel Brand
An Unforgettable Celebration Night
The evening culminated in a gala networking session, cocktails, and a dinner celebrating the 27th anniversary of Today’s Traveller. The event was flawlessly curated by the team at OptiMICE Events, ensuring a seamless and memorable experience for all attendees.
In closing, Kamal Gill, Executive Editor and Managing Director expressed her gratitude, stating, “This evening has been a testament to the power of collaboration, innovation, and the relentless pursuit of excellence. I am deeply thankful to all our partners, esteemed guests, and the incredible team behind Today’s Traveller for making our 27th-anniversary celebrations truly memorable. As we look to the future, we remain committed to fostering growth, celebrating leadership, and continuing our journey of excellence in the travel and hospitality industry.”
She added, “I would like to express my deep sense of gratitude to our Partners for the 27th Anniversary Celebrations of Today’s Traveller: Summit and Anniversary Gold Partner: Goa Tourism; State Partner: Madhya Pradesh Tourism Board; Gold Partner Delhi Tourism; Real Estate Partner: Sobha Limited, and Gifting Partner: SoulTree.”
About Today’s Traveller:
Today’s Traveller is India’s only consumer travel magazine that consistently produces the highest quality content for the most influential audiences. With over 26 years of service, the magazine has become a trusted source for up-to-date domain knowledge and quality content marketing, reaching a diverse readership that includes key decision-makers, high-net-worth individuals, and frequent travellers.
Today’s Traveller is the only travel magazine to bag the PATA Gold Award four times and the Marriott Golden Circle Award for Editorial Excellence. Over the years, content, readership, and high-quality production have grown tremendously, backed by a well-targeted distribution.
Targeted Readership: Reaches the mass consumer market, key decision-makers, upmarket leisure and family travellers, High-net-worth individuals and frequent travellers, corporations who buy business travel and MICE, wedding planners, Adventure travellers, Millennials, Travel agents and tour operators (inbound, outbound, and domestic)
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