In an exclusive interview with Kamal Gill, Exec Editor, Today’s Traveller, Anand Nair, General Manager, InterContinental Chennai Mahabalipuram Resort speaks on the market challenges and opportunities for growth and expansion and the need to stay innovative and customer-centric.
TT Bureau: What factors have contributed to the success of The InterContinental Chennai Mahabalipuram Resort?
Anand Nair: The InterContinental Chennai Mahabalipuram Resort owes its success to several key factors. One of its defining features is its architectural tribute to the UNESCO World Heritage Site, the Mahabalipuram Shore Temple.
This homage creates a culturally rich ambience where contemporary luxury seamlessly merges with the ancient stone temples, offering guests a unique and immersive experience.
Located along the picturesque coastline of Mahabalipuram, the resort provides a serene backdrop for a relaxing retreat. Its architecture not only pays homage to the area’s history but also adds a distinctive charm to the property. The resort’s commitment to experiential luxury ensures that guests receive exceptional service and amenities tailored to their needs.
The culinary experience at the resort is also exceptional, with acclaimed restaurants like Tao of Peng, The Melting Pot: Market Cafe, and KoKoMMo Tiki Shack offering a blend of local and international flavours. Additionally, the resort’s focus on wellness, with a variety of rejuvenating experiences, adds to its allure.
With its exceptional service, strong brand identity, and commitment to providing a unique and memorable experience, The InterContinental Chennai Mahabalipuram Resort has become a top choice for luxury travellers.
TT Bureau: Could you describe the journey and milestones of excellence achieved by your hotel?
Anand Nair: InterContinental Chennai Mahabalipuram Resort has earned a reputation for excellence in luxury hospitality, marked by a series of remarkable achievements since its inception.
The resort’s journey began with a grand opening that garnered widespread acclaim, thanks to its stunning architecture and exquisite design. This event set the stage for a string of accolades and awards, recognizing the resort for its exceptional service, luxurious amenities, and outstanding culinary offerings.
Among its earliest milestones, the resort was honoured with the World Travel Awards’ title of Tamil Nadu’s Leading Resort, not once but twice. Additionally, it has received the HCBA’s Best Luxury Resort award and the International Dining Award for KoKoMMo Tiki Shack, recognized as the Best Beach Restaurant.
Continuing its commitment to innovation, InterContinental Chennai has consistently introduced new experiences and services that delight guests and critics alike. The resort’s focus on sustainability and responsible tourism has also been noteworthy, earning recognition for its efforts to minimize its environmental impact.
Beyond its awards and accolades, the resort has been featured in numerous movies and national television series, further solidifying its status as a premier destination for luxury travellers.
TT Bureau: What are your views on the current growth and prospects of the market?
Anand Nair: As an observer, I see the current growth and prospects of the market as promising yet challenging. The hospitality industry, particularly in luxury travel, is experiencing a resurgence as travel restrictions ease and consumer confidence returns.
The demand for unique and immersive experiences is driving growth, with travellers seeking destinations that offer both luxury and authenticity. This presents an opportunity for hotels and resorts to innovate and cater to this demand, offering personalized experiences that create lasting memories.
However, the market is also facing challenges, such as rising competition and changing consumer preferences. Hotels and resorts need to stay agile and adaptable, continually evolving their offerings to meet the evolving needs of travellers. Technology is also playing a significant role, with the rise of digital platforms and online booking channels reshaping the way travellers research and book accommodations.
Overall, while the market presents challenges, it also offers significant opportunities for growth and expansion. By staying innovative and customer-centric, hotels and resorts can capitalize on these opportunities and position themselves for long-term success in the dynamic hospitality industry.
TT Bureau: What is the one activity that you consider essential to include in your daily routine?
Anand Nair: One essential activity that I consider important to include in my daily routine is reflection. Taking time each day to reflect on my experiences, thoughts, and emotions helps me gain clarity and perspective.
It allows me to identify areas for improvement, celebrate accomplishments, and set goals for the future. Reflection also helps me stay grounded and maintain a sense of gratitude, which is essential for overall well-being. Whether it’s through journaling, meditation, or simply taking a few moments of quiet contemplation, I find that daily reflection is key to staying mindful and focused in a fast-paced world.
Read more: Today’s Traveller Interviews
