In an exclusive interview with Today’s Traveller, Rubin Cherian, General Manager, Novotel Hyderabad Convention Centre & Hyderabad International Convention Centre, speaks on market dynamics in hospitality and the evolving needs of travellers.
TT Bureau: What factors have contributed to the success of the Novotel Hyderabad Convention Centre?
Rubin Cherian: The success of the Novotel Hyderabad Convention Centre (NHCC) can be attributed to several key factors tailored to the needs of modern travellers. Firstly, our strategic location adjoining the Hyderabad International Convention Centre (HICC) is a significant asset. This proximity allows us to tap into the influx of business travellers seeking convenience and efficiency. The seamless integration with state-of-the-art convention facilities positions NHCC as a premier destination for corporate events, conferences, and exhibitions, catering to the growing demand for top-tier venues.
Secondly, our commitment to providing an exceptional guest experience extends beyond mere accommodation. We offer a wide range of upscale amenities, including spacious rooms, diverse dining options featuring both local and international cuisines, and indulgent recreational facilities such as a fitness center, spa, swimming pool, and jogging and cycling track set in a beautiful 15-acre landscape.
Moreover, our unwavering dedication to impeccable service is a cornerstone of our success. Each member of our team is committed to delivering personalized and attentive service, ensuring that every guest’s experience is nothing short of exceptional. This commitment to excellence has helped solidify NHCC’s position as a preferred choice among discerning travellers.
Additionally, NHCC continually innovates to meet the evolving needs of our guests. We incorporate the latest technology and sustainable practices, ensuring we provide a modern and eco-friendly environment. Our commitment to sustainability resonates with the values of today’s travellers and sets us apart in the hospitality industry.
TT Bureau: Please share the journey and milestones of excellence achieved by your hotel?
Rubin Cherian: The journey of Novotel Hyderabad Convention Centre (NHCC) has been marked by significant milestones that have contributed to our reputation for excellence in the hospitality industry. Since our inception, NHCC has consistently set new standards in hospitality. One of our earliest milestones was the seamless integration with the HICC, positioning us as a leading destination for large-scale events and attracting international conferences, exhibitions, and corporate gatherings.
A major milestone in our journey was attaining our targeted hotel RPS of 90.71, reflecting our strong financial performance and commitment to excellence. Our segmented ADR saw notable growth, with Group increasing by 34%, Retail by 53%, and Corporate by 37%, showcasing our ability to cater to diverse market segments effectively.
In recent years, we celebrated a stellar year with 15 prestigious awards, including Best Five-Star Hotel and Best Standalone Convention Centre by the Telangana Tourism Excellence Awards. These accolades are a testament to our unwavering dedication to maintaining high standards and providing exceptional service.
Our culinary excellence has been a defining aspect of our success. We successfully launched three new dining outlets: Permit To Grill, Hyba (Hyderabad Brings Arabia), and Under the Mango Tree. Each venue offers unique and memorable dining experiences, further enhancing our guests’ stay.
NHCC has also hosted prestigious global events, including the G20 Summit, Global Entrepreneurship Summit, and IEEE 2023, among many others. These events underscore our capability to facilitate high-profile, large-scale gatherings with seamless efficiency.
Our commitment to sustainable practices has earned us several green certifications, reflecting our dedication to environmental stewardship. These efforts contribute to a healthier planet and resonate with the values of our environmentally conscious guests.
Looking ahead, we remain committed to innovation and excellence. Our upcoming projects include further expansion of our facilities and the introduction of new technologies to enhance guest experiences. We aim to continue our legacy of excellence by adapting to the evolving needs of travellers and setting new benchmarks in the hospitality industry.
TT Bureau: What are your views on the current growth and prospects of the market?
Rubin Cherian: The current growth and prospects of the hospitality market look promising. There’s a noticeable uptick in travel demand for both business and leisure purposes, indicating a surge in bookings and occupancy rates across various establishments. Emerging trends present new opportunities for hotels to adapt their offerings and attract a diverse clientele. The growing emphasis on sustainability and wellness also shapes consumer preferences, driving the demand for eco-friendly practices and holistic experiences.
Amidst these market dynamics, Novotel Hyderabad Convention Centre stands out as a pioneer in hospitality. Leveraging its strategic positioning and renowned world-class amenities, we adeptly respond to the evolving needs of travellers.
By integrating technological advancements like digital check-in, we ensure a seamless arrival experience, heightening guest satisfaction and convenience. Our commitment to sustainability further distinguishes us, ensuring that each event is hosted sustainably. With a steadfast dedication to excellence and sustainability, Novotel Hyderabad Convention Centre promises exceptional stays, contributing positively to the overall market growth.
TT Bureau: What is the one activity that you consider essential to include in your daily routine?
Rubin Cherian: One essential activity I include in my daily routine is a morning walk around the hotel premises. This practice is crucial for several reasons. Firstly, it allows me to have a firsthand look at the hotel’s operations, ensuring that every detail aligns with our high standards. During these walks, I observe the cleanliness, maintenance, and overall ambiance of various areas, from the lobby to the guest rooms and dining outlets.
Additionally, this routine offers a valuable opportunity to interact with both staff and guests. Engaging with our team members daily fosters a sense of camaraderie and open communication, which are vital for a cohesive working environment. Understanding their perspectives and addressing any concerns promptly contributes significantly to our collective success.
Interacting with guests during my walk is equally important. These interactions provide genuine insights into their experiences and expectations, enabling us to continually refine and enhance our services. Listening to their feedback, whether positive or constructive, helps us stay attuned to their needs and preferences, ultimately driving guest satisfaction and loyalty.
Moreover, this morning routine sets a positive tone for the day. It allows me to start with a clear understanding of the day’s priorities and any immediate issues that need attention. It also reinforces my commitment to leading by example, demonstrating the importance of being present and attentive to details.
In conclusion, my daily morning walk around the hotel is an indispensable part of my routine, fostering operational excellence, team cohesion, and guest satisfaction. It’s a practice that ensures we consistently deliver the exceptional experiences that Novotel Hyderabad Convention Centre is renowned for.
Read more: Today’s Traveller Interviews
